Trouble Signing In?
All devices connecting externally to Serco must first set up Multi-Factor Authentication (MFA) before choosing other options below.
First time users must register for Azure Multi-Factor Authentication. If you encounter issues, please contact the Serco Service Desk: 866-628-6458 or 703-263-6006 and dial 3 to speak to an IT Service Desk representative.
Multi-Factor Authentication (MFA)
All devices connecting externally to Serco must setup Multi-Factor Authentication (MFA) before using the Azure Password Self-Service at https://mypassword.serco-na.com/mfa.
Azure Password Self-Service
Use the Azure Password Self-Service to reset, unlock or change your password. You must register for an account before using this service.
Register an Azure account
Reset/Unlock Password Change Password
Serco Service Centers
The Serco Service Center is available from 7:00 AM to 9:00 PM Eastern Time, Monday through Friday.
Phone: 703-263-6006 or
Toll-free: 866-628-6458
Serco Hotlines
DoD Fraud Abuse Hotline: 800-424-9098
Serco Ethics Hotline: 800-939-63636
Serco HQ Emergency Hotline: 877-737-2671 or 877-SERCO71
Serco National Emergency Hotline: 877-737-2681 or 877-SERCO81
